Privacy Policy

1. Introduction

At ALKO Cars, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

2. Data We Collect

We collect the following types of information to provide and improve our services:

Personal Information

•Full name and contact details (email, phone number, address)
•Date of birth and nationality
•Government-issued identification numbers

Uploaded Documents

•National ID card or passport copies
•Driver's license and related permits
•Proof of residence (utility bills, lease agreements)
•Payment receipts and financial documents

Transaction & Service Data

•Car selection and purchase details
•Payment information and transaction history
•Delivery tracking and shipping information
•Communication history and support requests

Technical Information

•IP address, browser type, and device information
•Usage data and website interaction analytics
•Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal information for the following purposes:

Service Delivery

Processing your registration, managing your account, and facilitating car purchases and deliveries

Financial Processing

Generating invoices, processing payments, and maintaining financial records

Legal Compliance

Meeting legal and regulatory requirements, including tax obligations and anti-fraud measures

Communication

Sending important updates, notifications, and responding to your inquiries

Service Improvement

Analyzing usage patterns to enhance our platform and customer experience

Security & Fraud Prevention

Protecting against unauthorized access, fraud, and ensuring platform security

Third-Party Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share limited information with trusted service providers (payment processors, cloud storage) only as necessary to deliver our services, and under strict confidentiality agreements.

4. Data Storage & Security

We implement industry-standard security measures to protect your information:

Secure Database Storage

All personal data is stored in secure MongoDB databases with encryption at rest. Access is restricted to authorized personnel only.

Cloud File Storage

Uploaded documents (ID cards, licenses, etc.) are stored on Cloudinary, a secure cloud storage platform with enterprise-grade security and redundancy.

Data Encryption

All data transmission is encrypted using HTTPS/TLS protocols. Sensitive information is encrypted both in transit and at rest.

Access Control

Access to your data is limited to authorized staff members who require it to perform their duties. All access is logged and monitored.

Regular Backups

We perform regular encrypted backups to prevent data loss and ensure business continuity in case of system failures.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Retention Period

•Active account data: Retained while your account is active
•Transaction records: Retained for 7 years for tax and legal compliance
•Uploaded documents: Retained until car delivery completion or as required by law
•Marketing communications: Until you unsubscribe or request removal

Data Deletion

After the retention period expires, or upon your request (subject to legal obligations), we will securely delete or anonymize your personal information. Deleted data cannot be recovered.

6. Your Rights

As a client, you have the following rights regarding your personal data:

•
Right to Access:Request a copy of all personal data we hold about you
•
Right to Correction:Request correction of inaccurate or incomplete information
•
Right to Deletion:Request deletion of your personal data (subject to legal requirements)
•
Right to Portability:Receive your data in a structured, machine-readable format
•
Right to Object:Object to processing of your data for certain purposes
•
Right to Restrict:Request restriction of processing under certain circumstances

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email Contact

Privacy Team:

contact@alkocars.com

Contact Form

For general inquiries or privacy requests:

Visit Contact Page →

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request".

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